Privacy Policy

1. Introduction

AB2 International Ltd. (trading as "Bahi") respects the privacy of our website visitors, clients, and business partners. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website or use our commercial brokerage, logistics, or production management services.

We are committed to complying with the General Data Protection Regulation (GDPR) for clients in the European Union, as well as applicable Egyptian data protection laws. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

Contact Information: Name, email address, phone number, company address, job title.
Business Information: Company name, target market, production volume, manufacturing requirements, product specifications, financial information for assessment.
Account Information: If you create an account with Bahi, we store your login credentials, account preferences, and communication history.
Communications with Us: When you contact us via email, phone, or contact form, we keep a record of your correspondence and copies of your messages.
Business Documents: We may request documents such as business registrations, licenses, or product information to provide our services.

2.2 Information We Collect Automatically

Usage Data: IP address, browser type, operating system, pages you visit, time and date, duration of visit.
Cookies: We use cookies to enhance your experience and analyze traffic. You can control cookie settings through your browser.
Analytics Data: We use Google Analytics and other tools to understand how visitors interact with our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services: To assess your needs, provide quotes, and execute commercial brokerage, logistics, and production management services.
To Communicate With You: To respond to your inquiries, send updates about our services, share feasibility reports, and notify you of any changes to our services.
To Improve Our Services: To analyze how our website and services are used to enhance user experience and develop our offerings.
Legal Compliance: To comply with legal and regulatory obligations, and to protect our rights and property.
Marketing (with your consent): To send you information about our services, industry news, or partnership opportunities that may interest you. You can unsubscribe at any time.

4. Legal Basis for Processing (for EU Clients)

If you are a resident of the European Union, we process your personal information under the following legal bases:

Contract Performance: Processing is necessary for the performance of our service contract with you.
Consent: You have given consent for processing for a specific purpose (e.g., marketing).
Legitimate Interest: Processing is necessary for our legitimate interests (e.g., improving our services) and does not override your rights.
Legal Obligation: Processing is necessary for compliance with our legal obligations.

5. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Our Manufacturing Partners: To facilitate commercial brokerage and production management services, we may share product specifications and quality requirements with partner factories (under strict confidentiality agreements).
Service Providers: With third-party service providers who assist us in operating our website (e.g., hosting, analytics, marketing), who are bound by data protection obligations.
Legal Requirements: If required by law, or to protect our rights, property, and safety, or to comply with legal proceedings.
With Your Consent: In any other cases, we will obtain your explicit consent before sharing your information.

6. Data Security

We take data security seriously. We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission (SSL/TLS).
Restricting access to personal information to employees who need it to perform their duties.
Regular security reviews of our systems.
Confidentiality agreements with all service providers and partners.

While we strive to protect your personal information, no security system is 100% guaranteed.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of any inaccurate or incomplete information about you.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain circumstances.
Right to Restrict Processing: Request restriction of how we process your data.
Right to Data Portability: Request transfer of your data to another organization or to you in a structured, commonly used format.
Right to Object: Object to processing of your data for direct marketing purposes or legitimate interest.
Right to Withdraw Consent: If you consented to processing of your data, you may withdraw your consent at any time.

To exercise any of these rights, please contact us using the email address in our website footer. We will respond to your request within 30 days. If you are an EU resident and have concerns about how your data is processed, you have the right to lodge a complaint with your local data protection authority.

8. Retention of Data

We retain your personal data only for as long as necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Typical data retention criteria are:

Contact Information & Business Correspondence: For the duration of our business relationship, and up to 5 years after the relationship ends.
Website & Analytics Data: For up to 26 months in accordance with Google Analytics policies.
Legal Documents & Contracts: For the duration of the contract and for 10 years after contract termination to comply with legal requirements.

9. International Data Transfers

We are based in {country_en}. Your personal data may be transferred to {country_en} or to other countries where we have offices or service providers. {country_en} has its own data protection laws, and when transferring data from the EU, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Children Privacy

Our website and services are intended for businesses and individuals aged 18 years or older. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have information about a child, please contact us and we will delete it.

11. Third-Party Links

Our website may contain links to external third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

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